ORDERING INFORMATION
There are six ways to place an order with Vortex:
- Use the online shopping basket
/ order form system anytime 24 hours a day.
- E-mail us at info@vortexgifts.com
- Call us at 319-337-3434
10:00am - 7:00pm CST Monday - Saturday.
- Fax your order:
1-319-337-9884 anytime
24 hours a day.
- Mail your order with check,
money order or credit card information to:
-
Vortex,
LLC.
211 East Washington St.
Iowa City, IA 52240
-
SHIPPING/HANDLING
OPTIONS
Orders are shipped Monday through
Friday only. Orders for in stock items that are received by 10:00am CST will
almost always ship that day. We will ship your order via Priority
US Mail unless otherwise requested. You will receive a personal order
confirmation via E-mail that will include the USPS tracking number for your
package.
International
orders are subject to payment
verification and a different shipping rate. Rates to ship overseas will vary
in accordance to the speed of service and the weight of the item shipped. At
this time, our ordering system does not reflect this. Once your order has been
placed, we will contact you via E-mail with shipping options and information.
OTHER
SHIPPING OPTIONS
If you need expedited shipping for your
order, we can ship your items via USPS Next Day Air or Fed-X. Please be sure to
choose your preferred shipping method on the electronic order form.
PAYMENT
OPTIONS
We accept VISA, Mastercard, American
Express & Discover. Please have your credit card information ready when placing
your order.
If you are mailing your order you
may pay by personal check or money order. Please, do not send cash through the
mail. We will wait for your check to clear before shipping your order. This
may add as much as two weeks to your delivery time. Sorry, no COD's
SHIPPING
ADDRESSES
At this time we are only able to
ship your order to the same address declared and verified to be your billing
address.
RETURN
POLICY
If the Merchandise that you receive
is damaged or you are unsatisfied with your purchase for any reason, please
notify Vortex immediately. A Vortex associate will contact you to establish
credit for the amount of your purchase.
PRODUCT
AVAILABILITY
Vortex specializes in a variety of
one of a kind items. There is a remote chance that an item you are ordering
could already be sold. If this occurs, an associate from Vortex will contact
you via e-mail as soon as your order is received.
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